Policy
A grade is a reading of the vendor's own public documentation against the rubric. It is not a review of the product, a comment on the people who build it, or legal advice.
Every grade cites the page we read, the date we read it, and the exact sentence. A better receipt changes a grade. Nothing else does.
Disputes
Anyone can dispute a grade. You do not have to work for the vendor, and we will not ask.
Edit the card in data/products/ on GitHub. Change the receipt, not just the letter. Link the page that says something different, and quote it.
Send disputes@wif.tax the product, the claim you dispute, and the page that contradicts it. We open the pull request for you.
While a dispute is open, the card is marked disputed and shows the vendor's statement word for word, with its link and date. A person reads the new receipt against the rubric, then changes the grade or says why it holds.
- A factual error, shown with a receipt.
- Documentation that changed since we read it. Sisyphus usually notices first.
- Anything about a person. Nothing on this site should be about a person. If something is, it comes down.
- The vendor preferring a different grade.
- A mechanism in a private beta, on a roadmap, or promised on a sales call. The bar is documented and generally available. Tier gates are recorded, not excused.
- A rubric change for one vendor. The rubric changes for everyone at once, through a pull request on
RUBRIC.md.
Graduation
When a product moves from D or F to A or B, its card is marked graduated with the date, and it keeps a gold star for good. Open a pull request with the new receipts, or email us. We would rather have a short list than a long one.
Sisyphus
Sisyphus is our crawler. Every Monday it re-reads every page a card cites. When a cited sentence moves, or a grade should change, it opens a pull request with the old text and the new. It never merges. A person reads the receipts first. Each patrol is published on rotate.fail.